Distance Sales Contract

This English text is provided for information only. In case of any discrepancy, the Turkish version prevails.

This contract is concluded electronically through the doceelegante.com website between the parties whose details are set out below, pursuant to Law No. 6502 on Consumer Protection (6502 sayılı Tüketicinin Korunması Hakkında Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği).

ARTICLE 1 — PARTIES

SELLER Seller: Mehmet Koçhan (sole proprietorship) Business name / brand: Doce Elegante Tax office: Kızılmurat Tax Office (Kızılmurat Vergi Dairesi Müdürlüğü) Tax identification number: 5730451262 Address: Gazipaşa Mahallesi, 1966. Sokak, No: 17, İç Kapı No: 3, 33000 Tarsus / Mersin Telephone: +90 534 247 71 95 E-mail: doceelegante@gmail.com

BUYER The first name, last name, delivery and billing address, e-mail address and telephone number provided during the order are taken as the basis. This information is recorded at the moment the order is created.

ARTICLE 2 — SUBJECT

The subject of this contract is the sale and delivery of the products ordered electronically by the BUYER through the doceelegante.com website belonging to the SELLER, and the determination of the rights and obligations of the parties relating to this sale.

ARTICLE 3 — PRODUCTS SUBJECT TO THE CONTRACT AND PRICE

The name, colour, size and quantity of the products, the unit and total sale price including taxes, the shipping fee if any, the total amount payable and the payment method consist of the information shown in the order summary at the moment the order is confirmed. This information is recorded at the time of the order and is not affected by any subsequent price or content changes made in the catalogue. The order summary is an annex to this contract.

ARTICLE 4 — PRELIMINARY INFORMATION

The BUYER declares that, before the conclusion of the contract and before assuming the payment obligation, they have been informed by means of the Preliminary Information Form of the seller's identity and contact details, the essential characteristics of the products, the total price including taxes, the payment and delivery terms, the right of withdrawal and how to exercise it, and the complaint and application channels, and that they have read and approved this form electronically.

ARTICLE 5 — PAYMENT

5.1. Payment is made by credit card or debit card through the secure payment page of the licensed payment institution PayTR. Card details are not seen or stored by the SELLER.

5.2. The order becomes final upon approval of the payment by the payment institution. If the payment is not completed, no order is created; stock reserved for this purpose is released.

5.3. Product price and stock availability are re-verified on the server side when the order is created. No order is created for a product that is out of stock.

ARTICLE 6 — DELIVERY

6.1. Products are shipped from the SELLER's own warehouse to the address specified by the BUYER during the order, through the carrier with which the SELLER works. Delivery is currently made only to addresses within Türkiye. Shipping is free for orders whose product subtotal after discounts is TRY 1,000 or more. For orders below this amount, the shipping fee is shown separately in the order summary before the payment step. The shipping fee is not counted towards the free-shipping amount.

6.2. Orders whose payment has been approved are handed over to the carrier on the same business day if placed by the cut-off time specified in the Preliminary Information Form, or on the following business day if placed after that time. In any case, delivery may not exceed thirty days from the date on which the contract is concluded.

6.3. The SELLER is responsible for any loss and damage that may occur from the moment the product is handed over to the carrier until it is delivered to the BUYER or to the person designated by the BUYER.

6.4. If the SELLER is unable to supply or deliver the product subject to the order, it shall notify the BUYER within three days from the date on which it becomes aware of this situation and shall refund all payments collected within fourteen days at the latest from the date of notification.

6.5. If the BUYER notices visible damage to the package when receiving the product, it is recommended that the BUYER have the carrier's employee draw up a damage report. This recommendation does not limit the BUYER's statutory rights regarding defective goods.

ARTICLE 7 — RIGHT OF WITHDRAWAL

7.1. The BUYER may withdraw from the contract within fourteen days from the date of receipt of the product, without giving any reason and without paying any penalty. For orders in which several products are delivered separately, the period starts from the date of receipt of the last product. The BUYER may also exercise the right of withdrawal before delivery of the product.

7.2. The withdrawal notice is sent to the SELLER within the period by e-mail or in writing. The withdrawal form annexed to the Preliminary Information Form or an explicit statement may be used.

7.3. The BUYER returns the product to the SELLER within fourteen days from the date on which the withdrawal notice was sent. Where the return carrier designated by the SELLER is used, the return shipping cost is not charged to the BUYER. Return shipping address: Gazipaşa Mahallesi, Mehmet Akif Ersoy Caddesi, No: 138/A, Tarsus / Mersin.

7.4. The SELLER shall refund all payments collected, including delivery costs if any, within fourteen days from the date on which the product is handed over to the designated return carrier, in a manner consistent with the payment method used by the BUYER, in a single instalment and without imposing any cost on the BUYER. If the BUYER uses a different carrier, this period starts from the date on which the product reaches the SELLER. If the right of withdrawal is exercised before the product is delivered, the period starts from the date on which the withdrawal notice reaches the SELLER.

7.5. The BUYER is not liable for changes and deterioration resulting from normal use and trying on of the product.

7.6. Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for products prepared in line with the BUYER's wishes or personal needs, or for products whose protective elements (hygiene strip, seal, packaging) have been opened after delivery and whose return is not suitable for health and hygiene reasons. Products within this scope are additionally indicated on the product page.

ARTICLE 8 — DEFECTIVE PRODUCT

If the product is defective, the BUYER may exercise the optional rights listed in Article 11 of Law No. 6502 (withdrawal from the contract, price reduction, free repair, or replacement with a non-defective equivalent). The shipping cost for returning a defective product is borne by the SELLER.

ARTICLE 9 — PERSONAL DATA

The BUYER's personal data is processed for the purpose of concluding and performing the contract, as explained in the KVKK Privacy Notice and the Privacy Policy.

ARTICLE 10 — DISPUTE RESOLUTION

For disputes arising from this contract, within the monetary limits announced each year by the Ministry of Trade, the Consumer Arbitration Committee (Tüketici Hakem Heyeti) at the BUYER's place of residence or where the transaction was carried out has jurisdiction; for disputes above these limits, the Consumer Court has jurisdiction following the mandatory mediation process stipulated by law.

ARTICLE 11 — ENTRY INTO FORCE AND RETENTION

Before completing the order, the BUYER declares that they have read the Pre-Contractual Information Form and this contract by ticking the approval checkbox; the checkbox is not pre-ticked. The contract is deemed concluded together with the payment approval of the order. The approved version of the contract is recorded together with the order, and a copy is sent to the BUYER's e-mail address.