Delivery and Return Terms

This English text is provided for information only. In case of any discrepancy, the Turkish version prevails.

This page explains how orders you place with Doce Elegante are delivered and how the return, cancellation and exchange processes work. Seller: Mehmet Koçhan (sole proprietorship) — Doce Elegante, Gazipaşa Mahallesi, 1966. Sokak, No: 17, İç Kapı No: 3, 33000 Tarsus / Mersin.

1. DELIVERY

1.1. Our products are shipped by carrier from our own warehouse to the address you specify during the order. Delivery is currently made only to addresses within Türkiye.

1.2. Orders placed by 17:00 on business days and whose payment has been approved are handed over to the carrier on the same day, subject to the carrier's acceptance conditions; orders placed after that time, at weekends or on public holidays are handed over on the next business day.

1.3. The distribution time after handover to the carrier depends on the delivery address and the carrier's distribution network. In any case, delivery may not exceed thirty days from the date on which the contract was concluded (your order was confirmed).

1.4. Carrier: Kolay Gelsin

1.5. Shipping fee: Shipping is free for orders whose product subtotal after discounts is TRY 1,000 or more. For orders below this amount, the shipping fee is shown separately in the order summary before the payment step. The shipping fee is not counted towards the free-shipping amount. No fee not shown in the order summary will be requested from you.

1.6. When your order is handed over to the carrier, the tracking number is sent to you.

1.7. The seller is responsible for any loss and damage that may occur until the package is delivered. If you notice visible damage to the package upon delivery, we recommend that you have the carrier's employee draw up a damage report; this recommendation does not limit your statutory rights.

2. ORDER CANCELLATION

You may request cancellation before your order is handed over to the carrier. It is sufficient to send your request, together with your order number, to doceelegante@gmail.com. If your payment has been taken, the full amount collected is refunded to your payment method within fourteen days at the latest. For orders that have been handed over to the carrier, the withdrawal and return process below applies instead of cancellation.

3. RIGHT OF WITHDRAWAL AND RETURN PERIOD

You may exercise your right of withdrawal within fourteen days from the date you receive the product, without giving any reason and without paying any penalty. For orders in which several products are delivered separately, the period starts from the date of receipt of the last product.

4. HOW TO RETURN

4.1. Send your withdrawal notice within the period, together with your order number, by e-mail to doceelegante@gmail.com or in writing. You may use the withdrawal form annexed to the Preliminary Information Form.

4.2. Send the product back with the return carrier specified below within fourteen days from the date on which you sent your notice.

Return carrier: Kolay Gelsin. Instructions for the return shipment are sent to you in reply to your withdrawal notice. Return address: Gazipaşa Mahallesi, Mehmet Akif Ersoy Caddesi, No: 138/A, Tarsus / Mersin

4.3. When you use the designated return carrier, the return shipping cost is not charged to you.

4.4. If possible, send the product together with its invoice, label and packaging; this allows your return to be matched quickly. You are not liable for changes resulting from normal use and trying on of the product.

5. REFUND

All payments collected, including delivery costs if any, are refunded in a single instalment and in a manner consistent with your payment method within fourteen days from the date on which you hand the product over to the designated return carrier. If you use a different carrier, this period starts from the date on which the product reaches us. The time it takes for a refund to your card to appear in your account depends on your bank.

6. EXCHANGE

You may request a size or colour exchange. An exchange is carried out by completing the return process and creating a new order; this keeps stock and price information up to date.

7. DEFECTIVE PRODUCT

If the product arrives defective or damaged, notify us at doceelegante@gmail.com. You may exercise your optional rights under Law No. 6502 on Consumer Protection (withdrawal from the contract, price reduction, free repair, or replacement with a non-defective equivalent). The return shipping cost of a defective product is borne by us.

8. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for products prepared in line with your wishes or personal needs, or for products whose protective elements (hygiene strip, seal, packaging) have been opened after delivery and whose return is not suitable for health and hygiene reasons. Products within this scope are additionally indicated on the product page.

9. CONTACT

For all your questions about delivery, returns and exchanges: doceelegante@gmail.com — +90 534 247 71 95